Cohere: Privacy Policy

We are committed to protecting the privacy of your personal information and to handling your personal information in a responsible manner in strict accordance with the Privacy Act 1988 (Privacy Act) and Australian Privacy Principles (APP). This Privacy Policy describes how we collect, use and disclose your personal information.

Cohere Privacy Policy

We are committed to protecting the privacy of your personal information and to handling your personal information in a responsible manner in strict accordance with the Privacy Act 1988 (Privacy Act) and Australian Privacy Principles (APP).

This Privacy Policy describes how we collect, use and disclose your personal information.

1. Who is responsible for Personal Data processing?

The entity responsible for processing your Personal Data through the Cohere Mobile Application is Partizan Worldwide Pty Ltd (Partizan Worldwide). Partizan Worldwide specialises in delivering tailored patient support programs and technology services designed to improve health outcomes for patients.

2. The Privacy Act 1988 and Australian Privacy Principles

The Privacy Act 1988 outlines the Australian l Privacy Principles, which set out standards, rights and obligations in relation to handling, holding, accessing and correcting personal information.

Partizan Worldwide is fully committed to complying with the Privacy Act 1988 and the Australian Privacy Principles.

3. Why do we collect information about you?

We collect your personal and health-related information in order to administer the programs and services that you have consented to. When we collect sensitive information about you, we do so in strict accordance with the Australian Privacy Principles.

Your information may be collected over the phone, via email, via online portals, or via the Cohere mobile application.

The personal information collected and stored by us may include your name, date of birth, address, mobile phone number and email address. We may also collect personal information about your health, related medical condition and treatment requirements.

Occasionally, you may also provide information about other individuals to us such as your health care team including your doctor and allied health professionals. If so, we rely on you to inform those individuals that you are providing their contact details to us and to advise them that we can be contacted for further information. Where possible, we will give you the option of interacting with us anonymously.

We may hold details of program services that you use; when you request specific products or services, the status of the service delivery and the outcomes captured from that service interaction.

4. What information does the Application collect and how does it collect it?

All data is captured through the Cohere mobile application and stored within our secure Health Management system via secure APIs. All data is strongly encrypted on our servers and accessed only by authorised individuals for the purpose of delivering the services. Refer to item 6 Security of your personal information below for more details.

4.1 Information collected from you or your healthcare provider

The Application obtains the information you provide when you register as a user. When you register with us and use the Application, you generally provide

• Your medication name, medical condition, and confidence with administering your treatment
• Your name, email address, mobile number, date of birth, street address, username, and password
• Transaction-related information, such as when you download or use the Application
• Information you provide when contacting us for help
• Information entered when participating in the program or requesting a service

You may change or delete any information you provide at any time. The Cohere Application may also collect information directly about your healthcare provider(s), clinic, nurse(s).

We only use your personal information for the necessity of delivering the services you request. Specifically, this means:

• We use it to give you access to the Application and make sure you are who you say you are. This includes sending you registration emails and texts, two-factor authentication texts or messages.
• We use it to log and respond to service requests when you are taking advantage of the services being offered such as consults with our qualified nurse or health coach teams
• We use it if you are having issues with the Application so that you don’t get stuck if an error happens while using the Application.
• We use it to respond to feedback about the Application, and to improve the platform and services that we make available to you.

We do not:

• Share your personal data with any third party other than those directly involved in the delivery of program services to you (refer to item 5 When we disclose your personal information for more detail)
• Share your personal information for advertising or marketing purposes
• Send marketing or promotional emails or text messages
• Keep or process your personal information for any other commercial purpose

4.2 Automatically collected information

The Application may collect certain information automatically, including, but not limited to, anonymous information about the way you use the Application. We use this information to help us continuously understand and optimise the experience for all users. The Cohere mobile application uses analytics to measure anonymised activities and associate multiple sessions across multiple devices. We only use this data for the purpose of internal analytics to improve our Services. We do not share this information with any third parties.

5. When we disclose your personal information

In order to deliver the services you request, we may disclose your personal information to organisations outside of Partizan Worldwide Pty Ltd who are directly involved in the delivery of these program services. Your personal information is disclosed to these organisations only in relation to providing services to you.

These organisations carry out our:

• Mailing and distribution operations
• Healthcare services (e.g., injection support, home visits, health coach calls)
• Website usage analysis

6. Security of your personal information

Personal information that we hold in our systems is strongly encrypted and protected through the use of complex, secure passwords and multi-factor authentication. Access to personal information is restricted to those who are specifically granted authorised access to c administer program services that you have consented to.

Our staff are responsible for handling personal information in accordance with the Privacy Act 1988 and Australian Privacy Principles. We train our staff on the requirements of the Privacy Act 1988 and the Australian Principles so they are fully conversant with upholding the law and protecting your privacy.

We will keep your information so that we can continue to provide the products and services you have requested from us. We will destroy or permanently de-identify personal information that we no longer need to provide those services.

7. You can access your personal information

You have the right to access your personal information that we store as prescribed by law at any time. If you would like to do so, please contact us in writing by sending an email to privacy@partizanhealth.com.

8. Deletion of the Cohere App

You may delete the Cohere Application from your mobile device at any time. There are no costs or penalties associated with the deletion of the Application. Deleting the Cohere Application will permanently remove all data stored by the Application on your mobile device. All data stored in our healthcare management system will be retained for 10 years after the last date of modification, as required by law. Please see item 13 below for more detail.

9. If you have a complaint

If you have a complaint about the privacy of your personal information, please contact us in writing at privacy@partizanhealth.com. We will promptly acknowledge and investigate all complaints.

10. How to contact us

If you have any questions in relation to privacy, please contact us via privacy@partizanhealth.com

11. Rights of access and correction

You can access and update your information within the Application by logging into your account. You have the right to access and to request correction of any of your information provided to us in connection with your use of the services. If you would like to view the information relating to you that we have stored, or to request correction of such personal information, or if you have any concerns regarding your privacy please contact us at: privacy@partizanhealth.com.

12. What are my opt-out rights?

You can stop all collection of information by the Application easily by deleting your account in ‘Settings’. You can also request to have information corrected via email - privacy@partizanhealth.com. To opt-out of all analytics we use, you can uninstall the Application or stop using our Services. 

13. Data retention policy, managing your information

We will retain your data for as long as you use the Application. We retain users’ information for 10 years after last date of modification, as required by law. We will retain automatically collected information for up to 24 months and thereafter may store it in aggregate where all data is anonymous. If you’d like us to delete the data you have provided us, please contact us at privacy@partizanhealth.com and we will respond in a reasonable time. Please note that some or all of the user provided data may be required for the Application to function properly.

14. Changes

This Privacy Policy may be updated from time to time. We will notify you of any changes to our Privacy Policy by posting the new Privacy Policy here and informing you via email. You are advised to consult this Privacy Policy regularly for any changes, as continued use is deemed approval of all changes. You can check the history of this Policy by the revision numbers at the end of the Policy.

15. Your consent

By agreeing to this Privacy Policy, you are consenting to the collection and processing of your information as set forth in this Privacy Policy now and as amended by us.

16. Limitation of this Privacy Policy

This Privacy Policy does not extend to third party websites beyond our control, that you may access via links in the mobile Application.

Version

Version 3, updated 25 November 2024